Privacy Policy


Lock Away cares about your privacy and is committed to protect the privacy and confidentiality of personal data we collect when you visit our website.  This policy explains our privacy practices for and its associated websites (collectively, the “Website”) and the services provided by Lock Away Full Service, LLC, a Texas limited liability company (“Lock Away,” “us,” or “we”).


If you have questions or concerns regarding this Privacy Policy, you should contact us at [email protected] or by calling 210-876-2777.


This Privacy Policy applies to all information (including personal information) collected through the Website.  For purposes of this Privacy Policy, the term “personal information” means information that identifies you personally, either alone or in combination with other information available to us including, for example, your full name, driver’s license number, date of birth, social security number, address, telephone number, or email address. Personal information does not include “aggregate” information, which is data we collect about the use of the Website, or about a group or category of products, services or users, from which individual identities or other personal information has been removed. This policy in no way restricts or limits our collection and use of aggregate information, and we may share aggregate data about our users with third parties for various purposes. You can choose not to provide certain information when using the Website but then you might not be able to take advantage of many of its features or our services.

  1. Disclosure of Personal Information

Personal information we gather is for internal use only and we will not release this information to anyone outside Lock Away (except to third party service providers to Lock Away who perform functions on our behalf, but in such event personal information will only be shared to the extent reasonably necessary to perform their functions and they will not be authorized to use it for any other function), unless you have consented to such disclosure.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, we may disclose your information to a relevant authority. This may include exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction. In particular, we may release the information we collect to third parties when we believe it is appropriate to comply with the law, to enforce our legal rights, to protect the rights and safety of others, or to assist with industry efforts to control fraud, spam or other undesirable conduct.

  1. Information We Collect

Active Collection of Information

Personal information may be collected in a number of ways when you visit the Website. We may collect certain information that you voluntarily provide to us which may contain personal information. For example, we may collect your name, driver’s license number, date of birth, social security number, address, telephone number, or email address when you register, sign up for our services, or contact us by e-mail.  If your personal information changes, you may correct or update your information by emailing [email protected] or by calling 210-876-2777.

Passive Collection of Information

When you visit the Website, some information may be automatically collected. For example, it is standard for your Web browser to automatically send information to every Web site you visit including ours. Such information includes your computer’s Internet Protocol (”IP”) address, access times, browser type and language, and referring Web site addresses. We may also collect information about your usage and activity on the Website.

Web Visit

When you visit our Website, our server logs your IP address, the time and duration of your visit, and the time and duration of the pages on our Website you view. If you arrive at our Website by clicking a paid advertisement (including a paid search engine result) or a link in an email, then we will capture information that tracks your visit from that link. If you arrive at our Website by clicking a non-paid source, such as link in a non-paid search engine result or an unsponsored link on another website, we may capture information that tracks your visit from that source, to the extent we are able to do so. We may also capture information about your computer system, such as your browser type and operating system.


We will likely place a cookie on your hard drive during the web visit. A cookie is a unique alphanumeric identifier that we use to help us identify the number of unique visitors to our Website, whether or not those visitors are repeat visitors, and the source of the visits. Use of cookies makes web-surfing easier by performing certain functions such as saving your passwords and your personal preferences regarding your use of a website. We do link the information we store in cookies to your personal information entered into the Website. This link is only used internally for Website usage tracking and for marketing the products and services offered by Lock Away and our affiliates. If you do not wish cookies to be placed on your computer, then they can be disabled in your web browser. The option to do so is normally found in your browser’s “security settings” section. However, please note, permanently disabling cookies in your browser may hinder your use of our Website as well as other websites and interactive services.

Links to Third Party Websites

We may provide links to third-party websites for your convenience and information. The privacy practices of those sites may differ from our practices and are not controlled by Lock Away or covered by this Privacy Policy. We do not make any representations about third-party websites. We encourage you to review their privacy policies before submitting your personal data.

Sensitive Information

We will not intentionally collect or maintain, and do not want you to provide, any information regarding your medical or health condition, race or ethnic origin, political opinions, religious or philosophical beliefs or other sensitive information.

Children’s Online Privacy Protection

Our services are not designed for or directed to children under the age of 13, and we will not intentionally collect or maintain information about anyone under the age of 13.

  1. How We Use You Information

We may use your personal information to conduct a background check, which may include a credit check before an order for services is executed, anytime during the term of your contract with Lock Away, or in conjunction with collection of delinquent funds.

We will also use your personal information to send information about the products and services offered by Lock Away and its affiliates and to get in touch with you when necessary. We also use the information we collect to improve the Website and our services and to prevent or detect fraud or abuses of our Website and to enable third parties to carry out technical, logistical or other functions on our behalf.

We use web visit information to measure interest in and develop our web pages and marketing plans, customize the content you view on your web visits based on your activity on past visits, and administer our Website.

We use the visitors’ IP address to help diagnose problems with our servers, and to administer our Websites.

We use cookies to help us recognize visitors as unique visitors (just a number) when they return to our Website. For example, if there are 1,000 visits to our Website on a certain day, we can use cookies to discover how many of those visits were made via the same browser (same visitor). We may also use the cookie to discover whether a certain visitor has visited our site more than once, and the source for each visit. We also use cookies to compile anonymous, aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our Website (we cannot identify visitors personally in this way) and count the number of anonymous users of our sites.

  1. Choice/Opt-out

When you sign up for our services or otherwise submit your email address to us, we will use your email address to send you internal communications from Lock Away, Website updates, or informational and service-related communications. If you do not wish to receive email communications about our services, you can opt-out of these communications by clicking “opt-out” at the bottom of the email, contacting us at 210-876-2777, or writing to us at [email protected] to have your name removed from our distribution lists.

  1. Security

Lock Away has implemented and follows industry standard measures to protect against unauthorized access to and unlawful interception or processing of personal information. If you use a password on the Website, you are responsible for keeping it confidential. Do not share it with any other person. If you believe your password has been misused, please notify us immediately. Unfortunately, no data transmission over the Internet is 100% secure. While we strive to protect your personal information, we cannot ensure or warranty the security of any such personal information.

  1. Notice of Changes

We may update this policy from time to time. If we believe that the changes are material, we’ll let you know by email, postal mail, or SMS. That way you can decide whether you want to continue using the Website. Changes will be effective 30 days after notice is given. It is your obligation to review the notice. Your continued use of the Website will constitute an acceptance of the change.

  1. Legal Disclaimer

We may disclose your personal information when required by law or in the good-faith belief that such action is necessary in order to conform to the edicts of the law or comply with legal process served on Lock Away.  As such, we cannot ensure that your personal information will not be disclosed to third parties. For example, we may be legally obligated to disclose information to the government or third parties under certain circumstances, or third parties may circumvent our security measures to unlawfully intercept or access transmissions or private communications.

Date Summary of Modifications
 1/23/17 Original Publication