General Questions

The most simple self-storage can be! We drop off bins to your home, pick them up after you’ve packed, store them securely, and deliver your items back whenever you need them. No need to visit the storage units, hire movers, or haul anything yourself. With online inventories, climate controlled facility, & helpful staff to  make any transition smooth, you’ve found the all-in-one location for storage! We’ve got it all and we’re bringing it to you.

Couches, luggage, beds & mattresses, desks, dressers & armoires, holiday decorations, our bins, etc. We’ll store pretty much anything, except:

  • Explosives
  • Foods or Perishables
  • Flammables
  • Drugs
  • Living things
  • Anything hazardous

Click here to read our complete list of prohibited items from our Storage Rules.

We are a San Antonio Native company made for San Antonio residents. Currently we serve the 30 mile radius from downtown San Antonio. Additional fees for deliveries outside our radius may apply. If you move somewhere outside the radius, give us a call so we can figure out the best option for you.

 

Packing

We want to help make this question as smooth as possible, so we offer free onsite quotes to remove the guesswork of storage. Call us at 210.876.2777 to schedule your onsite quote now!

 

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A Lockaway bin measures 27″x17″x12.5″  (LxWxH) and takes up about three cubic feet in volume. During your free at home quote we can estimate how many bins you will need for you and we can pick up any extras at any time. But how much can you fit in a single bin, you ask? Here are a few scenarios for you to consider:

  • A Weekend Guest Essentials Bin that fit 1 Pillow, 1 Comforter, 1 Fitted Sheet, 1 Flat Sheet, 4 pillow cases, and 2 Quilts
  • A Winter Clothes Bin that fits 6 Hoodies, 2 Winter Jackets, 1 Pair of Winter Boots, 5 Thermals, 6 Pairs of Gloves
  • A Military Bin that fit 1 Wubby, 1 Pair of Boots, 10 Shirts, 4 Pairs of Gloves, 2 Flashlights, 1 Sling, 1 Bladder Hydration System (CamelBak), 3 magazines, 4 Body Warmers, 1 Map of Afghanistan, 2  weapon cleaning kits, 1 uniform, 1 patrol cap, 1 Wide Brim Hat.

Link to Blogpost about what can fit in a Lockaway bin

We recommend packing Related items together to easily locate and make deliveries so much easier! Go ahead and make bins dedicated to specific activities, seasons, or occasions. Take your photos after packing and lock them up with your labeled zip-ties, or let us know if you’d like us to do the photographs for you.

We also recommend distributing the weight out in your bins to make moving your items as efficient as possible and to not exceed the weight limit of 50 lbs. Remember, we can drop off as many bins as you need, so no need to worry about running out of space!

Full Service offers on demand upgrades and downgrades for your storage plan! No need to move to a brand new unit when you have more or less stuff, you only pay for the space your stuff needs!  After every pickup or dropoff, we’ll automatically move you to a larger or smaller plan based on how much you’re storing and we’ll always let you know when you’ve been bumped from plan to plan.

Our Lockaway Bins are free to use for our customers, however, you may use your own boxes. At this time, we disclaim liability for any items that you choose to pack in your own storage containers. If you choose to pack your items in your own storage containers, please make sure to take extra care of your items and pack and seal them securely.

If you need help packing, give us a call and we can connect you with one of our partner professional organizers  who can provide these services.

Pickup & Delivery

For customers please visit Mystuff.Lockawayfullservice.com to browse your items in storage.

We come straight to your home to drop off any bins you need and then again to pick up all your items for storage. You’ll never have to worry about finding a truck, hiring movers, hauling anything, or making time to visit the storage facility. Simply schedule a time with us to come by at 210.876.2777 & we’ll handle the rest!

The number of movers who come to your home will depend on your storage plan determined from your onsite quote. We apply your free pickup or delivery credit (qualifying for 1 hour with 1 mover) at this time, unless you state otherwise.

Additional labor fees include $40 per mover per hour, with a minimum of 1 hour. We recommend booking your initial pickup at least 1 week in advance to workout the best time for you!

In order to protect your stuff best, your items are stored in a secured Lockaway Storage facility that is not open to the public. Give us a call at 210.876.2777 if you need something back urgently and we will do our best to serve you.

For starter plans, your first hour of pickup is free.  That is typically enough time to cover the entire pickup of our starter plans. Larger Plans also have your 1st hour of pickup for free and additional labor is billed at $40/hr per mover.  We are happy to provide you with an estimate of your total pickup fee at no charge.  Click here to request a free quote.

Each storage plan includes 1 free delivery OR pickup per month (valid for 1 hour with 1 mover). Simply select your items from your online inventory & we offer a guaranteed delivery within 72 hours of your request. Bins and smaller items can be delivered within 24 hours, but if you need something back urgently, give us a call at 210-876-2777 and we will do our best to serve you.

The following items typically qualifies for your monthly delivery credit.

  • Up to 32  Lockaway Bins
  • 15-25 of your own boxes
  • 5-10 small items that don’t require two movers

Still not sure? Give us a call at 210-876-2777 and we provide you a free estimate.

Our labor fees for deliveries are $40 per hour, per mover, per hour (with a minimum of 1 hour, billed in 30 minute increments). The time starts when we arrive at your location and stops when we leave. Smaller item deliveries listed under the ‘How Do Storage Delivery Credits Work’ page are typically available for next day delivery and qualify for 1 delivery credit. Larger items such as couches, mattresses, or furniture will require 2 movers, and will typically arrive within 72 hours.

Storage & Security

At Lockaway Full Service we believe in giving the best to San Antonio. We also believe in giving your items commited safety and security. Our team of  storage specialists are ready to serve you and your items with the fullest level of care and trust. With our online digital inventory and strategically organized warehouse, your stuff will always  be  on demand and secure.  Access to the facility is limited to only our team of authorized personnel, who you can be assured have gone through extensive background checks and screenings to insure your items are in the best hands around.

In the event any of your furniture or items stored in a Lockaway bin breaks or goes missing, Lockaway’s liability for each bin or item will be limited to $250, with a an aggregate liability of $2000, guaranteed! Our Lockaway bins are free to use for our customers and qualify fully for our protection plan, however Items stored in your own boxes or bags may not qualify. Please make sure to pack items in your own boxes as securely as possible. In order for some larger items such as mattresses or televisions to be covered under our protection plans, specific packaging will be required. Call us at 210.876.2777 if you still have questions or visit our Terms of Service page for a full explanation of our Protection Plan.

Are My Items Stored In A Secure Facility?

Your items are stored in a very secure and climate controlled warehouse facility, that is not open to the public. We take the fullest level of care and attention to ensure safety to your items, therefore the only people who have access to the facility at any moment is our team of authorized storage specialists. Our barcode inventory system assures that none of your items will ever be misplaced and always be on demand.  

In order to protect your stuff best, your items are stored in a secured Lockaway Storage facility that is not open for public access. Give us a call at 210.876.2777 if you need something back urgently and we will do our best to serve you.